Member Experience Manager

Eosfitness

Port St. Lucie, FL, US
$18—$20 usd ph
On-site
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager in Port St. Lucie, FL, to enhance customer service and ensure member satisfaction while embodying the company's core values. The role involves training front desk staff, addressing member concerns, and collaborating with department managers to improve overall gym operations. ###

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic team, management support for professional development, free membership, discounted services, and competitive pay with comprehensive benefits.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Port St. Lucie, FL, to enhance customer service and ensure member satisfaction while embodying the company's core values. The role involves training front desk staff, addressing member concerns, and collaborating with department managers to improve overall gym operations. ###

Salary

$18—$20 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk staff training and motivation
  • Resolving member concerns and billing issues
  • Maintaining facility cleanliness and safety

Nice-to-have

  • Positive and fun work environment
  • Team player attitude
  • Proactive in enhancing member experience
  • Online reputation management

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Proficiency with fitness management software and Microsoft Office Suite
  • CPR certification within 30 days
  • EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter