Retention Advisor

Youi

Sunshine Coast, Australia
Not specified; not specified; annual leave, volunt...
On-site
Handle tough conversations with customers
Explain insurance cover and value clearly
Adjust policies within approved guidelines
The role focuses on listening carefully to customers reviewing renewals or considering cancellation due to price

Job Summary

  • The role focuses on listening carefully to customers reviewing renewals or considering cancellation due to price.
  • Employees will adjust policies within approved guidelines while explaining cover and value clearly to ensure informed decisions.
  • The company offers a supportive team environment with paid training, ongoing coaching, and pathways for career growth.

Matching Summary

The role focuses on listening carefully to customers reviewing renewals or considering cancellation due to price.

Salary

Not specified; Not specified; Annual leave, volunteer leave, salary reviews, gym access, free skin checks, flu jabs, financial wellbeing sessions, discounted insurance products

Skills & Requirements

Must-have

  • Handle tough conversations with customers
  • Explain insurance cover and value clearly
  • Adjust policies within approved guidelines
  • Follow structured scripts and compliance rules
  • Maintain focus during back-to-back emotional calls

Nice-to-have

  • Demonstrate calm thinking under pressure
  • Balance empathy with performance targets
  • Use feedback to improve retention results
  • Build resilience and professional judgment

Key Requirements

  • Ability to handle emotional conversations professionally
  • Willingness to work in-office at Sippy Downs
  • Adherence to compliance requirements and structured scripts

Work Rights

Not specified

Tailored Resume

Cover Letter