Call Center Agent

SLS Barcelona

Barcelona, Spain
On-site
Telephone customer service support
Maintain property experience guidelines
Efficient service to all guests
Responsible for providing telephone customer service support for all calls received while maintaining the core experience guidelines at the property

Job Summary

  • Responsible for providing telephone customer service support for all calls received while maintaining the core experience guidelines at the property.
  • Consistently offering friendly, professional, and proactive guest service over the phone, email and through text messaging, even during high call volumes or challenging situations.
  • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

Matching Summary

Responsible for providing telephone customer service support for all calls received while maintaining the core experience guidelines at the property.

Skills & Requirements

Must-have

  • Telephone customer service support
  • Maintain property experience guidelines
  • Efficient service to all guests
  • Seamless and expedited guest experience
  • Answer incoming calls promptly
  • Hotel facilities and services knowledge

Nice-to-have

  • Playful ambiance
  • VIP treatment
  • Theatrical experiences
  • Teamwork and support
  • Humble and open to ideas
  • Good listener

Key Requirements

  • +1 year hospitality experience
  • Proficient computer systems knowledge
  • Ability to multitask
  • Excellent verbal and written communication
  • Fluent in Spanish and English
  • Ability to handle stressful situations

Work Rights

Not specified

Tailored Resume

Cover Letter