Vip Support & Onsite Team Lead

Unity of Roseburg

Base: $75,000 - $90,000; bonus/equity: not specifi...
Onsite
7+ years technical support experience
Vip support or team lead capacity
Servicenow itsm platform expertise
This role serves as a team leader providing direction to technicians while ensuring best-in-class client experiences across Field Engineering operations

Job Summary

  • This role serves as a team leader providing direction to technicians while ensuring best-in-class client experiences across Field Engineering operations.
  • The successful candidate will troubleshoot complex client escalations, manage resource scheduling, and act as a subject matter expert for the team.
  • Candidates must be willing to work onsite five days a week in professional environments with varying business attire expectations.

Matching Summary

This role serves as a team leader providing direction to technicians while ensuring best-in-class client experiences across Field Engineering operations.

Salary

Base: $75,000 - $90,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • VIP support or team lead capacity
  • ServiceNow ITSM platform expertise
  • Windows 10/11 and Mac environment support
  • Executive stakeholder communication skills

Nice-to-have

  • Public sector or government environment experience
  • Azure licensing and backend administration familiarity
  • SCCM software deployment experience
  • VOIP technologies and networking concepts
  • Mobile device iOS troubleshooting skills

Key Requirements

  • High School Diploma or GED required
  • 7+ years of relevant experience
  • Previous VIP support or team lead experience
  • Must be eligible for US export control authorizations

Work Rights

Must be eligible for U.S. Government export control authorizations

Tailored Resume

Cover Letter