Customer Success Manager Ii - Saas

F5

Guadalajara, , Mexico
Saas customer-facing experience
Customer adoption and success
Technical acumen
Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management

Job Summary

  • Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.
  • Conduct Quarterly Business Reviews with customers to align services with their strategic goals.
  • Advocate for customers, providing feedback to internal teams about products, pain points, and service experience.

Matching Summary

Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.

Skills & Requirements

Must-have

  • SaaS customer-facing experience
  • customer adoption and success
  • technical acumen
  • customer-centric mindset
  • excellent communication skills
  • risk management
  • customer health-checks

Nice-to-have

  • passion for cybersecurity
  • customer obsession
  • data-driven curiosity
  • consultative engagement style

Key Requirements

  • 3 - 5 years customer-facing SaaS experience
  • Bachelor's degree in technical or business field
  • Proficiency in English
  • Residency in Pacific Standard Timezone

Work Rights

Not specified

Tailored Resume

Cover Letter