This role ensures exceptional customer service through efficient order management and seamless coordination across internal teams
Job Summary
This role ensures exceptional customer service through efficient order management and seamless coordination across internal teams.
The incumbent will act as the first point of contact for customers, addressing inquiries and complaints while building strong relationships with key accounts.
Candidates must have 4 to 7 years of experience in customer service within the lubricants, chemicals, or FMCG industries.
Matching Summary
Match Score: 75
This role ensures exceptional customer service through efficient order management and seamless coordination across internal teams.
Skills & Requirements
Must-have
End-to-end order fulfilment process management
ERP systems proficiency (SAP/Oracle)
Export/import documentation compliance
Customer inquiry and complaint resolution
On-time delivery coordination with logistics
Nice-to-have
Strong organizational and multi-tasking skills
Continuous improvement initiative support
Collaboration with sales and supply chain teams
Problem-solving and escalation handling
Building strong relationships with key accounts
Key Requirements
Diploma/Degree in Business, Supply Chain, or related field
4 to 7 years of relevant customer service experience
Experience with exports/imports and documentation (LC, shipping, customs)