Temporal is seeking a Support and Services Operations Manager to enhance their customer support processes and systems, especially during their transition to the Pylon platform. The ideal candidate will possess strong operational management skills and experience with Salesforce and customer support platforms while aligning with the company’s values of curiosity, collaboration, and continuous improvement
Job Summary
The role is responsible for building scalable processes and systems to empower the Support organization in delivering exceptional customer experiences.
You will play a key role in driving operational excellence as the company migrates from Zendesk to Pylon while integrating data into broader GTM systems.
Temporal offers comprehensive benefits including unlimited PTO, 100% premium coverage for medical/dental/vision, and significant annual stipends for home office setup and meals.
Matching Summary
Match Score: 85
Temporal is seeking a Support and Services Operations Manager to enhance their customer support processes and systems, especially during their transition to the Pylon platform. The ideal candidate will possess strong operational management skills and experience with Salesforce and customer support platforms while aligning with the company’s values of curiosity, collaboration, and continuous improvement.
Salary
Base: $176,000-$220,000; Bonus/Equity: Eligible for equity plan; Benefits: Unlimited PTO, full medical/dental/vision, and various stipends
Skills & Requirements
Must-have
Salesforce experience required
Customer support platform expertise
SQL and BigQuery data fluency
Process documentation and SOPs
Cross-functional stakeholder management
Nice-to-have
Passion for developer experience
Open-source software background
Collaborative and genuine values
Experience with Zendesk or Pylon
Ability to challenge standard thinking
Key Requirements
Hands-on experience with SQL and BigQuery
Proven ability to manage structured processes across multiple functions
High accuracy in data entry and entitlement tracking