Service Desk Lead

Accenture Federal Services

Arlington, VA, United States
Base: $106,300 - $221,100 usd; bonus/equity: not s...
On-site
8 years operations management experience
Dod 8140 requirements compliance
Process improvement ability
The Service Desk Lead will oversee all system operations activities and develop operational policies for the US federal government

Job Summary

  • The Service Desk Lead will oversee all system operations activities and develop operational policies for the US federal government.
  • Candidates must have a minimum of 8 years of operations management experience in government or complex enterprise settings.
  • Accenture Federal Services offers a collaborative culture where employees are empowered to grow through hands-on experience and industry training.

Matching Summary

The Service Desk Lead will oversee all system operations activities and develop operational policies for the US federal government.

Salary

Base: $106,300 - $221,100 USD; Bonus/Equity: Not specified; Benefits: Wide variety offered including training and growth opportunities

Skills & Requirements

Must-have

  • 8 years operations management experience
  • DoD 8140 requirements compliance
  • Process improvement ability
  • Incident management process design
  • Capacity planning strategy development

Nice-to-have

  • Collaborative community environment
  • Hands-on experience with certifications
  • Cross-functional leadership forums
  • Mentoring junior staff members

Key Requirements

  • Minimum 8 years operations management experience
  • Bachelor's degree or 4 additional years equivalent experience
  • Active Secret, Top Secret, TS/SCI, or Polygraph clearance
  • Must meet DoD 8140 requirements

Work Rights

Must have active US security clearance (Secret, Top Secret, TS/SCI, or Polygraph)

Tailored Resume

Cover Letter