This role is pivotal in transforming the CRM operating model by integrating advanced analytics, machine learning, and agentic solutions to deliver a world-class, customer-centric experience
Job Summary
This role is pivotal in transforming the CRM operating model by integrating advanced analytics, machine learning, and agentic solutions to deliver a world-class, customer-centric experience.
The ED, CRM Product Owner, Data & AI partners closely with business and IT leadership to build a robust data foundation and activate AI-driven transformation across the US commercial organization.
Novartis seeks an accomplished product management leader with experience and demonstrated success transforming CRM, and Data & AI programs within commercial operations.
Matching Summary
This role is pivotal in transforming the CRM operating model by integrating advanced analytics, machine learning, and agentic solutions to deliver a world-class, customer-centric experience.
Salary
Base: $236,600.00 - $439,400.00; Bonus/Equity: performance-based cash incentive and eligibility for annual equity awards; Benefits: comprehensive benefits package including health, life and disability benefits, a 401(k) with company contribution and match, generous time off package
Skills & Requirements
Must-have
CRM Data & AI Integration
CRM Data & AI Product Vision
CRM Data & AI Requirements Gathering
Salesforce and Veeva expertise
AI and Data platforms expertise
Life Sciences CRM Data and AI landscape
Nice-to-have
Cross-functional collaboration
Inspirational leadership
Agility
Stakeholder engagement
Customer experience transformation
Key Requirements
Bachelor's degree in related field
Minimum 10+ years of experience
Proven success in leading product management for large-scale CRM transformation
Deep understanding of CRM landscape (Salesforce, Veeva)
Deep expertise in CRM, AI, and Data platforms
Advanced experience designing, implementing, and integrating AI technologies