Senior Officer/manager, Corporate Client Services, Group Wholesale Banking

UOB United Overseas Bank Limited

Service delivery to customers
Customer issue resolution
Maintain confidentiality
Ensures highest standard of service delivery to our customers and resolves customer complaints and problems to the satisfaction of the customer

Job Summary

  • Ensures highest standard of service delivery to our customers and resolves customer complaints and problems to the satisfaction of the customer.
  • Maintains confidentiality of the Bank’s customers and data, and ensures group compliance & control standards are observed and met.
  • Educates the customer about the Bank’s products and services and ensures knowledge is up-to-date by participating in trainings and meetings.

Matching Summary

Ensures highest standard of service delivery to our customers and resolves customer complaints and problems to the satisfaction of the customer.

Skills & Requirements

Must-have

  • service delivery to customers
  • customer issue resolution
  • maintain confidentiality
  • compliance & control standards
  • knowledge management system

Nice-to-have

  • positive mindset
  • passion for quality service
  • pleasant voice
  • good working attitude
  • fast-paced changing environment

Key Requirements

  • Degree/ Diploma in any discipline
  • Experience in Call Centre, Banking or Customer Service
  • Proficient in PC skills including MS Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter