It Service Delivery Manager

Probe CX

Remote
Service management framework
Change management ownership
Major incident management processes
At Probe Group, we are dedicated to doing things better than the day before

Job Summary

  • At Probe Group, we are dedicated to doing things better than the day before.
  • This role is full of variety with a chance to use both your technical knowledge and relationship building skills.
  • You will influence internal operations and work closely with clients to meet their business requirements.

Matching Summary

At Probe Group, we are dedicated to doing things better than the day before.

Skills & Requirements

Must-have

  • Service Management framework
  • Change management ownership
  • Major Incident Management processes

Nice-to-have

  • Exceptional communication skills
  • Experience with RPA and Salesforce
  • Flexible and methodical approach

Key Requirements

  • 5+ years in customer service environment
  • ITIL v.3 Foundation qualified
  • Relevant tertiary qualifications

Work Rights

Not specified

Tailored Resume

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