Customer Success Architect

GitLab

Remote, United States
Base: $93,600 - $158,400 usd; bonus/equity: not sp...
Remote
Practical understanding of git and branching strategies
Working knowledge of ci/cd and devsecops practices
Experience defining business outcomes and success plans
This role involves partnering with customers to translate pre-sales command plans into actionable success objectives for the GitLab DevSecOps platform

Job Summary

  • This role involves partnering with customers to translate pre-sales command plans into actionable success objectives for the GitLab DevSecOps platform.
  • The position requires owning a portfolio of strategic accounts while providing hands-on technical enablement on Git workflows and software development lifecycles.
  • GitLab fosters a high-performance culture where all team members are expected to incorporate AI into their daily workflows to drive efficiency and innovation.

Matching Summary

This role involves partnering with customers to translate pre-sales command plans into actionable success objectives for the GitLab DevSecOps platform.

Salary

Base: $93,600 - $158,400 USD; Bonus/Equity: Not specified; Benefits: Flexible PTO and health/financial benefits available

Skills & Requirements

Must-have

  • Practical understanding of Git and branching strategies
  • Working knowledge of CI/CD and DevSecOps practices
  • Experience defining business outcomes and success plans
  • Background in post-sales customer success or professional services

Nice-to-have

  • Strong communication and presentation skills
  • Ability to manage technical escalations effectively
  • Experience with asynchronous remote collaboration
  • Analytical thinking and attention to detail

Key Requirements

  • Portfolio management experience
  • Technical escalation handling skills
  • Post-sales or professional services background

Work Rights

Not specified

Tailored Resume

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