Customer Sales And Service Specialist

Telstra

Darwin, Australia
Quarterly bonus scheme based on performance; perfo...
Fully remote
Experience with first nations communities
Knowledge of aboriginal culture
Phone-based customer service skills
This role involves joining an Indigenous lead team to provide specialized customer service to Telstra's First Nations and remote customers in Darwin

Job Summary

  • This role involves joining an Indigenous lead team to provide specialized customer service to Telstra's First Nations and remote customers in Darwin.
  • The position requires delivering commercially effective solutions by leveraging extensive knowledge of Telstra products to meet unique customer needs.
  • Employees receive a toolkit including a laptop, mobile phone, and plan, along with access to quarterly bonuses and 30% off products.

Matching Summary

This role involves joining an Indigenous lead team to provide specialized customer service to Telstra's First Nations and remote customers in Darwin.

Salary

Quarterly bonus scheme based on performance; Performance-related pay; Not specified base salary

Skills & Requirements

Must-have

  • Experience with First Nations communities
  • Knowledge of Aboriginal culture
  • Phone-based customer service skills
  • Sales and service enquiry resolution
  • Complaint handling expertise

Nice-to-have

  • Previous contact centre experience
  • Retail or telemarketing background
  • Administration experience
  • Stakeholder relationship management
  • Passion for community support

Key Requirements

  • Experience working with geographically diverse First Nations communities
  • Strong knowledge of Aboriginal and Torres Strait Islander culture
  • Ability to engage effectively with Aboriginal and Torres Strait Islander people

Work Rights

Not specified

Tailored Resume

Cover Letter