Workplace Technology Engineer, Group End User Services
OCBC
Singapore
Manage workplace technology end user services
Provide technical support for pcs, notebooks, printers, mobile devices
Lead incident management and root cause analysis
As a Workplace Technology Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available
Job Summary
As a Workplace Technology Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available.
You will manage and oversee Workplace Technology End User services and operations within a large-scale enterprise environment.
We offer a suite of holistic, flexible benefits to suit every lifestyle, alongside industry-leading learning and professional development opportunities.
Matching Summary
As a Workplace Technology Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available.
Skills & Requirements
Must-have
Manage Workplace Technology End User services
Provide technical support for PCs, notebooks, printers, mobile devices
Lead incident management and root cause analysis
Implement and manage Microsoft infrastructure (M365)
Manage endpoint risk and security controls
Nice-to-have
Stay ahead of technology trends
Proactive and collaborative approach
Continuous improvement mindset
Experience-centric communication
Key Requirements
Bachelor's degree in computer science, IT, or related field
Minimum 10 years of relevant experience
Experience in providing end user support to C-suite level
Experience with RPA, automation scripting, and Power BI
Knowledge of ITIL framework and Agile methodologies