At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.
Responsible for proactive monitoring and engagement to prevent and mitigate major outages, leveraging expertise in ServiceNow Ticketing, AI Ops, and monitoring tools such as SolarWinds.
Medtronic offers a competitive Salary and flexible Benefits Package and a commitment to our employees lives at the core of our values.
Matching Summary
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.
Salary
Base: Competitive Salary; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Flexible Benefits Package
Skills & Requirements
Must-have
ServiceNow Ticketing expertise
SolarWinds monitoring tools
Proactive network and infrastructure monitoring
Major Incident escalation and resolution
ITSM process management
Power BI reporting and analytics
Nice-to-have
AI Ops and AI-based learning
Training delivery on ITSM processes
Collaboration across service delivery areas
Continuous ITSM process improvement
Key Requirements
Bachelor’s degree or 10+ years IT experience
Strong server fundamentals knowledge
Hands-on SolarWinds monitoring experience
Proficiency with ServiceNow dashboards and reporting
ITIL and network/technology certifications preferred