Bank of America Merrill Lynch is seeking a Bilingual (Spanish) Fraud Servicing representative for their 1st shift, responsible for resolving client requests related to fraud in an inbound contact center. The role emphasizes accuracy, communication, and the ability to handle complex client interactions while fostering a positive client experience
Job Summary
This role is responsible for resolving multi-product fraud related client requests through calls, chats, or emails.
The position requires accuracy, logic, and the ability to toggle between systems while delivering a great client experience.
Candidates must demonstrate integrity, commitment, and the ability to advise clients on complex financial problems.
Matching Summary
Match Score: 85
Bank of America Merrill Lynch is seeking a Bilingual (Spanish) Fraud Servicing representative for their 1st shift, responsible for resolving client requests related to fraud in an inbound contact center. The role emphasizes accuracy, communication, and the ability to handle complex client interactions while fostering a positive client experience.
Skills & Requirements
Must-have
Bilingual Spanish proficiency required
1+ years customer service experience
Intermediate computer technology skills
Ability to handle difficult client situations
Compliance with bank procedures and regulations
Nice-to-have
Experience in banking or financial industry
Knowledge of digital solutions
Adaptability to new technology platforms
Team-player attitude with reliability
Passion for improving client financial lives
Key Requirements
High School Diploma / GED
Minimum 1 year customer service experience
Intermediate level of computer proficiency
Availability for 1st shift schedule including weekends