Unisys Australia Pty Limited is seeking a Service Desk Team Lead to provide Tier 1 and Tier 2 support for hardware, software, and network connectivity issues. The ideal candidate should possess 2-4 years of relevant experience and a high school diploma or GED, with a focus on problem-solving and communication skills
Job Summary
The role involves providing comprehensive Tier 1 and Tier 2 support while troubleshooting complex technical issues across various systems.
Candidates will identify root causes of problems and communicate resolutions effectively to both technical and non-technical users.
The position requires supporting L1 and L2 agents in resolving daily client incidents, requests, and queries.
Matching Summary
Match Score: 85
Unisys Australia Pty Limited is seeking a Service Desk Team Lead to provide Tier 1 and Tier 2 support for hardware, software, and network connectivity issues. The ideal candidate should possess 2-4 years of relevant experience and a high school diploma or GED, with a focus on problem-solving and communication skills.
Skills & Requirements
Must-have
Tier 1 and Tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting
Root cause analysis capabilities
Voice communications system support
Nice-to-have
Strong analytical problem solving skills
Ability to communicate with non-technical users
Experience with client proprietary applications
Key Requirements
High School Diploma or GED required
2-4 years of relevant experience
Technical certification or Associate Degree preferred