Supervisor, Verbal Complaints- Compliance Servicing

Summit Home Mortgage LLC

Fully remote
Supervise homeowner advocacy team
Investigate consumer complaints
Resolve consumer complaints quickly
The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints

Job Summary

  • The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.
  • This position is designed to ensure productivity, quality, and training to is adequate for the team to resolve consumer complaints quickly before they escalate, to prevent more risk and exposure to the company, and improve the overall customer experience.
  • We offer benefits, programs, and perks that support you in every aspect of your life, including medical, dental, and vision insurance, and a 401(k) Retirement plan with employer match.

Matching Summary

The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.

Skills & Requirements

Must-have

  • Supervise Homeowner Advocacy Team
  • Investigate consumer complaints
  • Resolve consumer complaints quickly
  • Superior Customer Service skills
  • Superior verbal/phone communication skills
  • Monitor consumer complaint database

Nice-to-have

  • Empowering employees and encouraging innovation
  • Investing in employee growth and wellbeing
  • Making a positive impact on homeowners
  • Proactive escalation management

Key Requirements

  • 6+ years related experience
  • Prior supervisory experience
  • High School Diploma required
  • Bachelor’s degree preferred
  • Must be on-site

Work Rights

Not specified

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