Player Support Representative

Aristocrat

Base: $18.00 - $24.70 ph; bonus/equity: not specif...
0-2 years customer support experience
High school graduate or equivalent
At least 21 years of age
The role involves providing outstanding support to players across live chat, email, and phone channels to ensure a remarkable gaming experience

Job Summary

  • The role involves providing outstanding support to players across live chat, email, and phone channels to ensure a remarkable gaming experience.
  • Employees must meet daily performance targets of approximately 70 customer contacts while adhering to strict service level agreements.
  • The position offers a comprehensive benefits package including health insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

The role involves providing outstanding support to players across live chat, email, and phone channels to ensure a remarkable gaming experience.

Salary

Base: $18.00 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match

Skills & Requirements

Must-have

  • 0-2 years customer support experience
  • High school graduate or equivalent
  • At least 21 years of age
  • 90+ WPM typing speed preferred
  • Camera-ready for video interactions
  • Ability to work midshift 3pm to midnight

Nice-to-have

  • Previous technical support experience
  • Some college coursework completed
  • Strong problem-solving skills
  • Experience with Microsoft Office
  • Diligent grammar and data entry accuracy

Key Requirements

  • Must be at least 21 years old
  • High school diploma required
  • Mandatory background screening and regulatory approvals
  • Authorized to work in the US without visa sponsorship

Work Rights

Must be authorized to work in the US without visa sponsorship

Tailored Resume

Cover Letter