Tier 2 Technical Customer Support Associate, French Speaker, Amazon Leo

Amazon

Cork, Ireland
**
French language fluency required
Tier 2 technical support experience
Customer account security focus
** Amazon is seeking a French-speaking Tier 2 Technical Customer Support Associate for its Amazon Leo initiative, which aims to enhance global broadband access. The ideal candidate will have strong technical support skills, excellent communication abilities, and a willingness to work in a dynamic, customer-focused environment. **

Job Summary

  • Amazon Leo aims to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit.
  • The role involves delivering timely and effective resolutions for customer escalations across phone, email, and chat channels.
  • Candidates must be willing to work all shift patterns including early mornings, evenings, overnights, weekends, and public holidays.

Matching Summary

Match Score: 75

** Amazon is seeking a French-speaking Tier 2 Technical Customer Support Associate for its Amazon Leo initiative, which aims to enhance global broadband access. The ideal candidate will have strong technical support skills, excellent communication abilities, and a willingness to work in a dynamic, customer-focused environment. **

Skills & Requirements

Must-have

  • French language fluency required
  • Tier 2 technical support experience
  • Customer account security focus
  • Rotational shift availability including nights and weekends
  • Export control compliance clearance

Nice-to-have

  • Excellent listening and critical thinking skills
  • Ability to handle ambiguity and change easily
  • Experience creating knowledge base articles
  • Quick learner with professional communication maturity

Key Requirements

  • Fluency in French and English
  • Satisfactory export control screenings
  • Nationality/citizenship eligibility for EAR/ITAR regulations

Work Rights

Subject to nationality and citizenship factors for export control approvals

Tailored Resume

Cover Letter