Manager, Claims

FWD Life Insurance Group

Guangzhou, China
Onsite
Claims processing and assessment
Compliance with regulatory requirements
Claims operations management
This role provides onsite leadership for Claims execution in CTC, managing daily operations, people performance and quality outcomes under Hong Kong Claims governance

Job Summary

  • This role provides onsite leadership for Claims execution in CTC, managing daily operations, people performance and quality outcomes under Hong Kong Claims governance.
  • The Manager will lead and manage Claims operations ensuring timely, fair and compliant claims processing while delivering stable service performance and continuous improvement.
  • The position requires strong leadership to coach and develop claims team members, identify improvement opportunities, and maintain compliance with claims policies and regulatory requirements.

Matching Summary

This role provides onsite leadership for Claims execution in CTC, managing daily operations, people performance and quality outcomes under Hong Kong Claims governance.

Skills & Requirements

Must-have

  • Claims processing and assessment
  • Compliance with regulatory requirements
  • Claims operations management
  • Team leadership and coaching
  • Claims quality assurance
  • Service performance management

Nice-to-have

  • Customer-focused mindset
  • Strong analytical skills
  • Risk awareness and integrity
  • Ability to handle escalations professionally

Key Requirements

  • University graduate
  • Experience in life insurance claims operations
  • Claims assessment or management experience
  • Experience managing operational teams
  • Delegated authority handling experience

Work Rights

Not specified

Tailored Resume

Cover Letter