Senior Renewals Representative, Account Based

AUTODESK CONSTRUCTION CLOUD

Kuala Lumpur, Malaysia
Lead renewal workflows
Close renewals and seat expansions
Monitor auto-renewal status
The Senior Renewals Representative, Account Based leads the optimization of workflows for high-volume renewal cycles, develops and implements strategies for engaging Account Executives (AEs), and provides specialized knowledge and guidance to partners

Job Summary

  • The Senior Renewals Representative, Account Based leads the optimization of workflows for high-volume renewal cycles, develops and implements strategies for engaging Account Executives (AEs), and provides specialized knowledge and guidance to partners.
  • This role is responsible for improving customer satisfaction, sharing advanced insights on churn risks and renewal blockers, and mentoring others in customer-first practices.
  • The Senior Renewal Representative also leads efforts to optimize CRM system usage and develop advanced automation workflows.

Matching Summary

The Senior Renewals Representative, Account Based leads the optimization of workflows for high-volume renewal cycles, develops and implements strategies for engaging Account Executives (AEs), and provides specialized knowledge and guidance to partners.

Skills & Requirements

Must-have

  • Lead renewal workflows
  • Close renewals and seat expansions
  • Monitor auto-renewal status
  • Customer procurement interaction
  • Engage Account Executives
  • CRM and renewal tracking systems

Nice-to-have

  • Customer-first mindset
  • Strategic analysis skills
  • Cross-functional team leadership
  • Advanced automation workflows

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3+ years in sales, renewals, account management, or customer success
  • Experience leading high-volume renewal cycles
  • Proven track record closing renewals and driving seat expansions
  • Strong organizational and time management skills
  • Advanced communication and negotiation skills

Work Rights

Not specified

Tailored Resume

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