Not specified; not specified; benefits: life insur...
Onsite
Experience in credit card or financial services industry
Proven experience in incident or problem solving role
Knowledge of itil methodology foundation or above
This key leadership role is responsible for overseeing incident and problem management activities while strengthening business resilience across the organization
Job Summary
This key leadership role is responsible for overseeing incident and problem management activities while strengthening business resilience across the organization.
The successful candidate will lead a small team of Incident Managers and play a central part in incident governance and disaster recovery planning.
The company offers a comprehensive benefits package including life insurance, private medical insurance, dental insurance, and an employee stock purchase plan.
Matching Summary
This key leadership role is responsible for overseeing incident and problem management activities while strengthening business resilience across the organization.
Salary
Not specified; Not specified; Benefits: Life insurance, income protection, critical illness insurance, annual leave, retail discount, cycle to work scheme, vehicle breakdown cover, electric car scheme, dining card, private medical insurance, dental insurance, employee stock purchase plan, pension, subsidized onsite canteen
Skills & Requirements
Must-have
Experience in credit card or financial services industry
Proven experience in incident or problem solving role
Knowledge of ITIL methodology foundation or above
Previous experience working in a contact centre environment
Ability to prioritize workloads in fast moving environment
Nice-to-have
Strong stakeholder communication skills
Leadership experience managing small teams
Ability to take ownership for issues
Experience with third-party supplier management
Key Requirements
Previous contact centre environment experience required
Credit card or Financial Services industry background required
ITIL methodology foundation certification or equivalent knowledge required