Contact Center - Follow-up Officer

UOB United Overseas Bank Limited

Bachelor degree in any field
Excellent english communication skills
Strong customer service orientation
The role involves attending to outbound telephone calls and ensuring customer requests are resolved timely

Job Summary

  • The role involves attending to outbound telephone calls and ensuring customer requests are resolved timely.
  • Candidates must provide professional, friendly, and high-quality customer service while handling complaints assertively.
  • The position requires updating system terminals and processing financial entries on customer accounts as necessary.

Matching Summary

The role involves attending to outbound telephone calls and ensuring customer requests are resolved timely.

Skills & Requirements

Must-have

  • Bachelor Degree in any field
  • Excellent English communication skills
  • Strong customer service orientation

Nice-to-have

  • Call center experience preferred
  • Team player with initiative
  • Ability to work under pressure

Key Requirements

  • Bachelor Degree required
  • Good command of written and spoken English
  • Knowledge of Microsoft Office suite

Work Rights

Not specified

Tailored Resume

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