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Terrible's Fernley is seeking an IT Service Manager to lead its IT Service team in delivering reliable and customer-focused IT services. The role involves ensuring operational excellence through ITIL-aligned practices while mentoring team members and collaborating with various stakeholders.
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Job Summary
The IT Service Manager leads daily operations to ensure reliable, efficient, and customer-focused delivery of IT services across the organization.
This role is accountable for end-to-end service management including operational performance, system availability, and continual service improvement within an evolving ITIL framework.
The position requires establishing clear expectations, managing staffing levels, and fostering a culture of professionalism, ownership, and continuous improvement.
Matching Summary
Match Score: 75
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Terrible's Fernley is seeking an IT Service Manager to lead its IT Service team in delivering reliable and customer-focused IT services. The role involves ensuring operational excellence through ITIL-aligned practices while mentoring team members and collaborating with various stakeholders.
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Skills & Requirements
Must-have
Lead and develop IT Service team members
Manage daily IT service operations
Implement ITIL-aligned processes
Handle incident and problem management
Monitor SLAs and operational metrics
Nice-to-have
Foster collaborative service-oriented culture
Drive continuous improvement initiatives
Strong customer-focused delivery mindset
Mentor and upskill team professionals
Key Requirements
Minimum 5-7 years progressive IT service operations experience
Bachelor's degree in Computer Science or related field preferred
ITIL Foundation Certification required or obtainable within 12 months
Experience with ServiceNow or similar ITSM platforms
Prior lead, supervisor, or manager role in IT services