Supervisor, Service I

GEICO

Tampa, Florida, US
Base: $72,000 - $96,000; bonus/equity: not specifi...
Fully remote
Customer service expertise
Team leadership and coaching
Handling escalated calls
As a Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives, playing a vital role in the company’s success by helping your team provide expert insurance advice

Job Summary

  • As a Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives, playing a vital role in the company’s success by helping your team provide expert insurance advice.
  • GEICO encourages a promote-from-within culture, offering personalized development programs, industry-leading training, certification assistance, and career mentorship.
  • GEICO offers a Comprehensive Total Rewards program including market-competitive compensation, a 401K with a 6% match vested from day one, performance incentives, and tuition assistance.

Matching Summary

As a Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives, playing a vital role in the company’s success by helping your team provide expert insurance advice.

Salary

Base: $72,000 - $96,000; Bonus/Equity: Not specified; Benefits: Comprehensive Total Rewards program

Skills & Requirements

Must-have

  • Customer service expertise
  • Team leadership and coaching
  • Handling escalated calls
  • Performance goal achievement
  • Insurance industry knowledge

Nice-to-have

  • Continuous learning mindset
  • Attention to detail
  • Enthusiastic support for team
  • Innovation and exceeding expectations

Key Requirements

  • Prior supervisory experience
  • High-volume call center experience
  • Insurance industry experience
  • Managing remote associates preferred
  • Solid computer skills
  • Grammar and multi-tasking skills
  • Effective communication and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter