Information Technology Revenue Operations (revops) Manager

General Dynamics IT (GDIT)

Austin, TX, US
Base: $122,400 - $165,600; bonus/equity: not speci...
Hybrid
Service catalog ownership
Experience-level objectives (xlas)
Voice-of-customer (voc) loop
As the RevOps Manager, you will own the service catalog, experience-level objectives (XLAs), communications, training/adoption programs, and the Voice-of-Customer (VoC) loop that turns feedback into measurable improvements

Job Summary

  • As the RevOps Manager, you will own the service catalog, experience-level objectives (XLAs), communications, training/adoption programs, and the Voice-of-Customer (VoC) loop that turns feedback into measurable improvements.
  • You will reduce variance and cost by championing requests to enterprise design patterns, increasing Tier-0/1 self-service, and coordinating change across delivery teams so there are no surprises.
  • GDIT offers a full-flex work week, 401K with company match, comprehensive health and wellness packages, and professional growth opportunities including paid education and certifications.

Matching Summary

As the RevOps Manager, you will own the service catalog, experience-level objectives (XLAs), communications, training/adoption programs, and the Voice-of-Customer (VoC) loop that turns feedback into measurable improvements.

Salary

Base: $122,400 - $165,600; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness packages, 401K with company match

Skills & Requirements

Must-have

  • Service catalog ownership
  • Experience-level objectives (XLAs)
  • Voice-of-Customer (VoC) loop
  • ServiceNow ITSM & CMDB
  • Power BI/Tableau reporting
  • Multi-vendor / SIAM environments

Nice-to-have

  • Customer advocacy and communication
  • Stakeholder facilitation and consensus
  • Process design and continuous improvement
  • Prosci/ADKAR change management

Key Requirements

  • 10+ years related experience
  • Bachelor's Degree or 4 years additional experience
  • 3+ years leading federal programs
  • Public Trust/MBI clearance

Work Rights

MBI (T2) Public Trust clearance

Tailored Resume

Cover Letter