Tech Solution Ctr Supervisor

Pncwa

Denver, CO, US
Base: $51,750.00 – $105,800.00; bonus/equity: ince...
Fully remote
Technology solution center operations
Customer focused service delivery
Team leadership and staff development
As a Technology Solution Center Supervisor within PNC's Technology organization, you will be based in Denver, CO and may be eligible for remote work subject to approval

Job Summary

  • As a Technology Solution Center Supervisor within PNC's Technology organization, you will be based in Denver, CO and may be eligible for remote work subject to approval.
  • PNC offers a comprehensive range of benefits including medical, dental, vision, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, and paid time off.
  • PNC fosters an inclusive and accessible workplace providing reasonable accommodations and equal employment opportunity regardless of protected categories.

Matching Summary

As a Technology Solution Center Supervisor within PNC's Technology organization, you will be based in Denver, CO and may be eligible for remote work subject to approval.

Salary

Base: $51,750.00 – $105,800.00; Bonus/Equity: Incentive eligible based on performance; Benefits: Comprehensive medical, dental, vision, life insurance, 401(k), paid time off

Skills & Requirements

Must-have

  • Technology Solution Center operations
  • Customer focused service delivery
  • Team leadership and staff development
  • Collaboration with third party suppliers
  • Problem resolution and technical support
  • ITIL service delivery and ITSM
  • Call center technology management

Nice-to-have

  • Inclusive workplace culture
  • Risk management adherence
  • Change and innovation leadership
  • Empowerment and trust in decision making
  • Customer satisfaction focus
  • Role modeling company values
  • Talent development and coaching

Key Requirements

  • Bachelor's degree required
  • 5+ years related experience
  • 2+ years supervisory experience
  • No sponsorship for employment visas
  • Knowledge of ITIL and ITSM frameworks

Work Rights

Must have work authorization in US; no visa sponsorship

Tailored Resume

Cover Letter