Account Operations Executive - Service Delivery (1 Year Contract)

MORGAN MCKINLEY PTE. LTD.

Singapore, Singapore
Lead and supervise junior staff team
Establish enforce standard operating procedures
Ensure sla and kpi adherence
This role serves as the key escalation point for clients to ensure prompt resolution of service delivery matters

Job Summary

  • This role serves as the key escalation point for clients to ensure prompt resolution of service delivery matters.
  • The successful candidate will lead a small team to meet agreed service levels, KPIs, and operational targets.
  • Responsibilities include establishing SOPs, managing incident closure, and ensuring adherence to security and data protection standards.

Matching Summary

Match Score: 75

This role serves as the key escalation point for clients to ensure prompt resolution of service delivery matters.

Skills & Requirements

Must-have

  • Lead and supervise junior staff team
  • Establish enforce Standard Operating Procedures
  • Ensure SLA and KPI adherence
  • Manage client escalation and resolution
  • Prepare monthly service performance reports

Nice-to-have

  • Strong process governance skills
  • Drive continuous service improvement
  • Collaborative team-oriented environment
  • Inclusive professional workplace culture

Key Requirements

  • Diploma in Business Administration or equivalent
  • Minimum 1 year relevant experience in Service Delivery
  • Experience in Business Process Outsourcing (BPO) services

Work Rights

Not specified

Tailored Resume

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