Job Summary

• The Signature Support Engineer (Technical) is a customer-focused expert responsible for handling Severity 1 and 2 cases, and implementing proactive support and monitoring to prevent customer issues.
• This role involves serving as a Trusted Advisor, driving conversations with business stakeholders, and leading the resolution of critical technical and business issues for strategic accounts.
• Salesforce offers a comprehensive benefits package including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• Bachelor's degree in computer science or equivalent experience
• 5+ years Technical Support or 3+ years development experience
• Current Salesforce Administrator Certification
• Familiarity with database concepts and data management
• Solid knowledge of XML
• Strong experience in back-end software development

Work Rights