Production Support Lead- Cash Management & Us Cash Settlements

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Base: $145,100.00 - $217,700.00; bonus/equity: not...
10+ years relevant experience in apps support
Senior to advanced level people management
Vendor relationship management including offshore
The role is accountable for the end results of a sub-function involving complex professional disciplinary areas within technology

Job Summary

  • The role is accountable for the end results of a sub-function involving complex professional disciplinary areas within technology.
  • The position requires full management responsibility for a team or multiple teams, including hiring, firing, budget approval, and performance evaluation.
  • Candidates must demonstrate strong commercial awareness and the ability to negotiate with senior leaders across functions and external parties.

Matching Summary

The role is accountable for the end results of a sub-function involving complex professional disciplinary areas within technology.

Salary

Base: $145,100.00 - $217,700.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 10+ years relevant experience in Apps Support
  • Senior to advanced level people management
  • Vendor relationship management including offshore
  • Incident and problem management expertise
  • Capacity planning and throughput management
  • Application stability and supportability guidance

Nice-to-have

  • Root cause analysis and performance tuning
  • Knowledge management framework implementation
  • User training and coaching skills
  • Cost reduction and efficiency drives
  • Strong commercial awareness and negotiation

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 10+ years of relevant experience
  • Post-Graduation in relevant field preferred
  • Experience in senior stakeholder management
  • Project management with demonstrable results

Work Rights

Not specified

Tailored Resume

Cover Letter