Ameritrack LLC is seeking a Technical Service Manager to deliver exceptional technical support and enhance customer satisfaction within their Commercial Team. The ideal candidate will have significant technical service experience and strong troubleshooting skills, focusing on driving equipment performance and customer success
Job Summary
Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
Collaborate with commercial and service teams to improve equipment reliability, reduce warranty costs, and support sales growth.
Develop and maintain a suite of technical resources including Equipment manuals and troubleshooting guides, training materials and support checklists, spare parts lists and accessories price guides and technical bulletins and documentation updates.
Matching Summary
Match Score: 85
Ameritrack LLC is seeking a Technical Service Manager to deliver exceptional technical support and enhance customer satisfaction within their Commercial Team. The ideal candidate will have significant technical service experience and strong troubleshooting skills, focusing on driving equipment performance and customer success.
Skills & Requirements
Must-have
Technical sales support
Field troubleshooting
Warranty resolution
Customer engagement
Equipment reliability improvement
Warranty data analysis
Technical documentation creation
Nice-to-have
Proactive support
Continuous improvement
Solutions-focused approach
Natural problem-solver
Key Requirements
Minimum 5 years technical service-related experience