Assistant Manager - Facility

CUSHMAN & WAKEFIELD

ACL Technology, India
Helpdesk issue escalation management
Priority call response and escalation
Housekeeping and upkeep standards
Provide management advice for Helpdesk, Front Office, and Mail Room for escalated issues during the shift

Job Summary

  • Provide management advice for Helpdesk, Front Office, and Mail Room for escalated issues during the shift.
  • Ensure immediate response to all priority calls and maintain high standards of housekeeping, upkeep, and catering hygiene.
  • Coordinate with various teams including events, housekeeping, engineering, and vendors to ensure smooth facility operations and adherence to SLAs/KPIs.

Matching Summary

Provide management advice for Helpdesk, Front Office, and Mail Room for escalated issues during the shift.

Skills & Requirements

Must-have

  • Helpdesk issue escalation management
  • Priority call response and escalation
  • Housekeeping and upkeep standards
  • Vendor performance matrix discussion
  • Cafeteria hygiene and meal quality
  • Equipment upkeep and maintenance

Nice-to-have

  • Event planning coordination
  • Proactive facility walkthroughs
  • Traffic analysis for counters

Key Requirements

  • Adherence to Policies, Processes & procedures
  • Adherence to SLA & KPI

Work Rights

Not specified

Tailored Resume

Cover Letter