Technical Support - Tech Lead

Smartsheet

Bangalore, India
On-site
4+ years technical support experience
3+ years leadership in technical support
Proficient in sql queries
The role serves as the primary subject matter expert within feature-specific support pods, driving outcomes through deep technical knowledge

Job Summary

  • The role serves as the primary subject matter expert within feature-specific support pods, driving outcomes through deep technical knowledge.
  • Candidates will act as the critical conduit between support teams and product/engineering groups to resolve escalations and drive system improvements.
  • This position requires balancing 50% technical expertise, 30% operational oversight, and 20% additional duties while mentoring team members.

Matching Summary

The role serves as the primary subject matter expert within feature-specific support pods, driving outcomes through deep technical knowledge.

Skills & Requirements

Must-have

  • 4+ years technical support experience
  • 3+ years leadership in technical support
  • Proficient in SQL queries
  • RESTful API knowledge
  • Smartsheet ecosystem expertise
  • High-volume SaaS environment experience

Nice-to-have

  • Bachelor's degree in CompSci or Engineering
  • Executive presence for C-level briefings
  • Willingness to travel domestically and internationally
  • Passion for customer success and growth
  • Experience with distributed team collaboration

Key Requirements

  • 4+ years technical support experience
  • 3+ years leadership experience
  • Bachelor's degree preferred
  • SQL proficiency required
  • RESTful API working knowledge

Work Rights

Not specified

Tailored Resume

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