Customer Experience Lead

Zmd2g

Tlaquepaque, Mexico
$26,791.67 - $29,166.66 mxn monthly; not specified...
3d onsite
Backlog management
Order processing
Quoting process
Owns pod operational performance to Operations Account Manager and manages end-to-end customer backlog process

Job Summary

  • Owns pod operational performance to Operations Account Manager and manages end-to-end customer backlog process.
  • Communicates status, issues, and risks for all owned processes to Operations Account Manager and on calls.
  • Offers competitive financial compensation, a solid benefits package including bonuses, vacation, and insurance, along with growth opportunities.

Matching Summary

Owns pod operational performance to Operations Account Manager and manages end-to-end customer backlog process.

Salary

$26,791.67 - $29,166.66 MXN Monthly; Not specified; Competitive financial compensation, including various compensation plans, and a solid benefits package

Skills & Requirements

Must-have

  • backlog management
  • order processing
  • quoting process
  • shipments tracking
  • Microsoft Excel intermediate knowledge
  • customer contract requirements

Nice-to-have

  • Sales workbench experience
  • Jira experience
  • industry experience
  • informal resource for colleagues
  • identifies and resolves key issues

Key Requirements

  • 4-year degree and 1-2 years of experience OR 2-year degree and equivalent experience OR equivalent work experience
  • Background in Customer Experience
  • Fluent in English
  • Intermediate Microsoft Excel knowledge
  • Advanced specialized skills or multi-skilled through training and experience

Work Rights

Not specified

Tailored Resume

Cover Letter