Head Of Client Relationship Management, North America

Apex Group

New York, United States
Base: usd $250,000 – usd $325,000; bonus/equity: n...
Onsite
15+ years in financial services
Direct client management responsibility
Proven leadership of commercial team
The Head of Client Relationship Management leads the regional CRM organization and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada

Job Summary

  • The Head of Client Relationship Management leads the regional CRM organization and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.
  • The role requires embedding CRM/CSM collaboration and partnering with Operations to enhance service performance and escalation management.
  • The position offers competitive remuneration ranging from USD $250,000 to USD $325,000 along with training and development opportunities.

Matching Summary

The Head of Client Relationship Management leads the regional CRM organization and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.

Salary

Base: USD $250,000 – USD $325,000; Bonus/Equity: Not specified; Benefits: Training and development opportunities

Skills & Requirements

Must-have

  • 15+ years in financial services
  • Direct client management responsibility
  • Proven leadership of commercial team
  • Strong commercial acumen
  • Executive presence
  • Understanding of fund administration

Nice-to-have

  • Experience in global multi-jurisdiction environments
  • Exposure to scaling teams or M&A integration
  • Familiarity with Salesforce
  • High emotional intelligence
  • Data-driven and operationally disciplined

Key Requirements

  • 15+ years in financial services
  • Leadership of client relationship team
  • Understanding of fund administration services

Work Rights

Not specified

Tailored Resume

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