Base: $20.55 - $34.25 hourly; bonus/equity: not sp...
Not specified (assumed to be hybrid based on the nature of the role).
1 year retail sales or customer service experience
Strong verbal and interpersonal communication skills
Ability to handle difficult customer conversations
M&T Bank is seeking a Universal Banker for their branch in Gambrills, Maryland, responsible for enhancing customer experience through sales, service, and digital engagement. The role includes a mix of teller responsibilities, customer consultations, and operational tasks, focusing on meeting customer needs while adhering to banking regulations
Job Summary
The role specializes in enhancing branch customer experience through sales, service, and digital engagement for consumer and business banking clients.
Employees are responsible for educating customers on banking solutions, managing appointments, and proactively identifying opportunities to expand relationships.
The position requires strict adherence to compliance standards including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) protocols.
Matching Summary
Match Score: 75
M&T Bank is seeking a Universal Banker for their branch in Gambrills, Maryland, responsible for enhancing customer experience through sales, service, and digital engagement. The role includes a mix of teller responsibilities, customer consultations, and operational tasks, focusing on meeting customer needs while adhering to banking regulations.
Salary
Base: $20.55 - $34.25 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
1 year retail sales or customer service experience
Strong verbal and interpersonal communication skills
Ability to handle difficult customer conversations
Proficiency with internet user-level technology
Knowledge of AML, BSA, and KYC processes
Nice-to-have
Bilingual capabilities based on branch needs
Proven referral and sales ability
Empathy and customer centricity
Digital fluency and entrepreneurial spirit
Critical thinking in team environments
Key Requirements
High school diploma or GED
Minimum 1 year proven retail sales or customer service experience