Real Time Analyst

Sun Life

Taguig City, Philippines
Expert user of excel
Strong problem solving skills
Experience in call center environments
You will support the CCC team in a contact center environment

Job Summary

  • You will support the CCC team in a contact center environment.
  • The role involves generating and distributing management reports.
  • You will be encouraged and empowered to reach your potential.

Matching Summary

You will support the CCC team in a contact center environment.

Skills & Requirements

Must-have

  • Expert user of Excel
  • Strong problem solving skills
  • Experience in call center environments

Nice-to-have

  • Excellent written and verbal communication skills
  • Attention to detail
  • Collaborative working abilities

Key Requirements

  • Experience forecasting in call center environments
  • Understanding of queuing theory
  • Experience in scheduling

Work Rights

Not specified

Tailored Resume

Cover Letter