Executive / Senior Executive, Service Quality Assurance (tel)

SMRT Corporation Ltd

City, State, Country
On-site
Strong analytical skills
Excellent communication skills
Proficiency in microsoft office
The role supports a culture of empathy and excellence among frontline staff

Job Summary

  • The role supports a culture of empathy and excellence among frontline staff.
  • Responsibilities include tracking service quality metrics and supporting staff recognition programs.
  • The position involves liaising with various stakeholders to enhance commuter experiences.

Matching Summary

The role supports a culture of empathy and excellence among frontline staff.

Skills & Requirements

Must-have

  • Strong analytical skills
  • Excellent communication skills
  • Proficiency in Microsoft Office

Nice-to-have

  • Commitment to Safety
  • Empathy and excellence culture
  • Team collaboration

Key Requirements

  • Diploma or Degree in business
  • Experience in service or railway industry

Work Rights

Not specified

Tailored Resume

Cover Letter