Operations Manager, Call Center

mementor DE GmbH

Base: $94,000 - $118,000; bonus/equity: not specif...
Fully remote
Contact center operations management
Data-driven decision-making
Performance and quality metrics oversight
This role is critical to ensuring exceptional performance across multiple teams and delivering outstanding results for our clients

Job Summary

  • This role is critical to ensuring exceptional performance across multiple teams and delivering outstanding results for our clients.
  • Employees scheduled to work 30 or more hours per week are eligible for a comprehensive benefits package including medical, vision, dental, life insurance, and retirement plans.
  • The company fosters a diverse and inclusive culture that encourages individual expression and innovation.

Matching Summary

This role is critical to ensuring exceptional performance across multiple teams and delivering outstanding results for our clients.

Salary

Base: $94,000 - $118,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, life, AD&D, disability insurance, HSA, FSA, commuter benefits, 401(k), ESPP, EAP, tuition assistance, PTO, caregiver leave

Skills & Requirements

Must-have

  • Contact center operations management
  • Data-driven decision-making
  • Performance and quality metrics oversight
  • Team leadership and mentorship
  • Contact center technologies expertise

Nice-to-have

  • Culture of accountability and collaboration
  • Cross-functional communication
  • Continuous improvement mindset

Key Requirements

  • Bachelor’s degree in Business or related field
  • 5+ years leadership in contact center
  • 2+ years in operations management
  • Experience managing large-scale or multi-site operations

Work Rights

Not specified

Tailored Resume

Cover Letter