Second Line Support Engineer

Ascom AB

Singapore, Singapore
On-site
Troubleshooting escalated customer incidents
Providing timely high-quality responses
Running technical testing protocols
Ascom AB is seeking a Second Line Support Engineer in Singapore to provide high-quality technical support, focusing on troubleshooting and resolving escalated customer issues. The role emphasizes collaboration and continuous improvement within the healthcare technology sector, offering opportunities for career growth and meaningful impact

Job Summary

  • You will play a critical role at the heart of the business by supporting customers and ensuring technology performs when it matters most.
  • The company offers clear career progression through learning opportunities, internal mobility, and participation in local and global projects.
  • This role provides first-hand experience working with cutting-edge technology at the forefront of the healthcare industry.

Matching Summary

Match Score: 85

Ascom AB is seeking a Second Line Support Engineer in Singapore to provide high-quality technical support, focusing on troubleshooting and resolving escalated customer issues. The role emphasizes collaboration and continuous improvement within the healthcare technology sector, offering opportunities for career growth and meaningful impact.

Skills & Requirements

Must-have

  • Troubleshooting escalated customer incidents
  • Providing timely high-quality responses
  • Running technical testing protocols
  • Collaborating with internal stakeholders

Nice-to-have

  • Strong customer focus and analytical mindset
  • Experience in healthcare or telecommunications sectors
  • Passion for delivering high-quality support
  • Commitment to continuous process improvement

Key Requirements

  • Tertiary qualification in Engineering, Electronics, IT, or related discipline
  • Experience in technical support or similar role
  • Strong analytical mindset and collaborative approach

Work Rights

Not specified

Tailored Resume

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