Wgl - Customer Experience Analyst

801

Base: $79,200 to $114,975 py; bonus/equity: incent...
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Bachelor's degree in cx or data analytics
3 years customer experience or analytics role
Proficiency in journey mapping tools like miro
** The Customer Experience Analyst role at Washington Gas focuses on analyzing customer feedback to enhance the customer experience (CX) strategy. The position involves synthesizing insights from diverse data sources to inform operational improvements and requires strong analytical and communication skills. **

Job Summary

  • The Customer Experience Analyst will support Washington Gas's CX strategy by analyzing feedback across multiple data sources to drive operational improvements.
  • Candidates must be proficient in using journey mapping tools and survey platforms to visualize customer experiences and extract actionable insights.
  • The company offers a competitive salary range of $79,200 to $114,975 per year along with comprehensive health insurance and retirement benefits.

Matching Summary

Match Score: 75

** The Customer Experience Analyst role at Washington Gas focuses on analyzing customer feedback to enhance the customer experience (CX) strategy. The position involves synthesizing insights from diverse data sources to inform operational improvements and requires strong analytical and communication skills. **

Salary

Base: $79,200 to $114,975 per year; Bonus/Equity: Incentive bonus plans mentioned; Benefits: Health insurance, 401K matching, paid time off

Skills & Requirements

Must-have

  • Bachelor's degree in CX or data analytics
  • 3 years customer experience or analytics role
  • Proficiency in journey mapping tools like Miro
  • Experience with survey platforms Qualtrics or Medallia
  • Ability to analyze structured and unstructured data
  • Strong skills in Power BI, Excel, or Tableau

Nice-to-have

  • CCXP certification or human-centered design training
  • Experience integrating VoC into strategic planning
  • Prior exposure to CRM systems or ticketing tools
  • Facilitation of cross-departmental workshops
  • Knowledge of behavioral science frameworks

Key Requirements

  • Bachelor's degree required
  • Minimum 3 years of relevant experience
  • US work authorization implied for US hires

Work Rights

Not specified

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