Senior Officer, Client Services (credit) - Collections

UOB Group

200-250 daily customer calls
Negotiate repayment plans
Update collection system records
The role is responsible for interacting with clients to collect delinquent accounts and reschedule payments to minimize risk exposure

Job Summary

  • The role is responsible for interacting with clients to collect delinquent accounts and reschedule payments to minimize risk exposure.
  • Candidates must make between 200 to 250 calls daily while negotiating repayment terms with customers unable to meet obligations.
  • UOB offers an equal opportunity environment guided by values of being honorable, enterprising, united, and committed.

Matching Summary

The role is responsible for interacting with clients to collect delinquent accounts and reschedule payments to minimize risk exposure.

Skills & Requirements

Must-have

  • 200-250 daily customer calls
  • Negotiate repayment plans
  • Update collection system records
  • Follow up via phone SMS letters

Nice-to-have

  • Customer focus and integrity
  • Good analytical skills
  • Team player and result driven
  • Ability to multi-task on demand

Key Requirements

  • Knowledge of Microsoft Word Excel PowerPoint
  • Strong interpersonal and communication skills
  • Good negotiation and writing skills

Work Rights

Not specified

Tailored Resume

Cover Letter