Director Of Customer Success, Creative Professionals

Adobe

Base: $201,200 - $346,200 annually (varies by loca...
Not specified (assumed hybrid based on industry trends).
Adobe creative cloud application expertise
Leadership of high-performing customer success teams
Strategic account planning and execution
Adobe is seeking a Director of Customer Success for its Americas Enterprise Customer Success & Strategy Org, specifically focusing on Creative Professionals. The role involves leading a team to enhance customer adoption, partnership, and value realization of Adobe solutions while ensuring rigorous execution of customer success initiatives

Job Summary

  • The Director will provide vision and leadership for a team delivering customer success initiatives to enhance adoption and value realization across Adobe's diverse customer base.
  • This role requires developing comprehensive strategic business plans based on a substantial understanding of modern creative workflows and operational field dynamics.
  • Candidates must demonstrate a proven track record of leading centralized customer success organizations supporting over $1 billion in revenue within top-tier software companies.

Matching Summary

Match Score: 85

Adobe is seeking a Director of Customer Success for its Americas Enterprise Customer Success & Strategy Org, specifically focusing on Creative Professionals. The role involves leading a team to enhance customer adoption, partnership, and value realization of Adobe solutions while ensuring rigorous execution of customer success initiatives.

Salary

Base: $201,200 - $346,200 annually (varies by location); Short-term incentives: Annual Incentive Plan (AIP); Long-term incentives: Eligible for new hire equity award

Skills & Requirements

Must-have

  • Adobe Creative Cloud application expertise
  • Leadership of high-performing customer success teams
  • Strategic account planning and execution
  • Experience scaling CS orgs supporting $1B+ revenue
  • Executive presentation and communication skills

Nice-to-have

  • Entrepreneurial mindset in fast-moving environments
  • Cross-functional collaboration across matrix organizations
  • Innovative performance metric implementation
  • Deep understanding of creative workflows

Key Requirements

  • Prior hands-on experience with Adobe Creative Cloud applications
  • Proven track record leading customer-facing teams in software consumption models
  • Demonstrated ability to scale and manage a centralized CS organization
  • Exceptional analytical and problem-solving skills
  • Track record of building and developing high-impact teams

Work Rights

Not specified

Tailored Resume

Cover Letter