Claims Process Analyst - Service Programs

AIG Europe Ltd

Kuala Lumpur, Malaysia
Claims process analysis
Bordereaux and bulk claims handling
Process design and implementation
Collaborate with claims team and stakeholders to understand operational pain points, particularly related to bordereaux and bulk claims

Job Summary

  • Collaborate with claims team and stakeholders to understand operational pain points, particularly related to bordereaux and bulk claims.
  • Design and implement solutions that streamline manual processes, including automation using Excel macros, formulas, or Power Automate.
  • AIG empowers claims professionals with the tools, training, and career development opportunities to grow, innovate, and make a meaningful impact.

Matching Summary

Collaborate with claims team and stakeholders to understand operational pain points, particularly related to bordereaux and bulk claims.

Skills & Requirements

Must-have

  • Claims process analysis
  • Bordereaux and bulk claims handling
  • Process design and implementation
  • Excel macros and formulas
  • Power Automate or data automation tools
  • Data quality and analysis

Nice-to-have

  • Insurance or claims experience preferred
  • Structured and analytical approach
  • Clear communication with stakeholders
  • Self-motivated and work under pressure
  • Continuous improvement initiatives

Key Requirements

  • Proven experience in process analyst, operations analyst, or business analyst role
  • Advanced proficiency in Excel (pivot tables, formulas, VBA/macros)
  • Familiarity with Power Automate or other data automation tools

Work Rights

Not specified

Tailored Resume

Cover Letter