Principal Cloud Support Engineer

Wasabi

Boston, Massachusetts, United States
On-site
Deep expertise in cloud storage systems
Advanced troubleshooting of distributed systems
Protocol-level issue investigation skills
The Principal Cloud Support Engineer serves as the highest-level technical resource within the Support team, extending beyond advanced troubleshooting into technical leadership

Job Summary

  • The Principal Cloud Support Engineer serves as the highest-level technical resource within the Support team, extending beyond advanced troubleshooting into technical leadership.
  • This role involves owning internal training programs, managing escalations, and serving as a trusted technical advisor for enterprise customers and partners.
  • Success is measured by customer satisfaction, team capability improvements, and service quality enhancements across Wasabi's Technical Support operations.

Matching Summary

The Principal Cloud Support Engineer serves as the highest-level technical resource within the Support team, extending beyond advanced troubleshooting into technical leadership.

Skills & Requirements

Must-have

  • Deep expertise in cloud storage systems
  • Advanced troubleshooting of distributed systems
  • Protocol-level issue investigation skills
  • Experience leading technical escalations
  • Ability to design and deliver training programs

Nice-to-have

  • Strong customer relationship building
  • Collaboration with engineering teams
  • Strategic enterprise advisory experience
  • Passion for disruptive technology innovation

Key Requirements

  • Principal level experience required
  • No recruiters apply
  • Remote work available within United States

Work Rights

Not specified

Tailored Resume

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