Norwegian Cruise Line Holdings is seeking an International Guest Services representative who is proficient in at least one foreign language (preferably German) to assist non-English-speaking guests with their special needs onboard their cruise ships. The role focuses on enhancing guest experiences through personalized service, special requests, and translation assistance
Job Summary
This role focuses on assisting non-English-speaking guests with their special needs and requirements in their native languages.
The position involves coordinating group events, handling special requests like honeymoon setups, and acting as a translator for various shipboard departments.
Candidates must be available for daily desk hours, assist during embarkation/disembarkation, and manage cash floats for guest transactions.
Matching Summary
Match Score: 85
Norwegian Cruise Line Holdings is seeking an International Guest Services representative who is proficient in at least one foreign language (preferably German) to assist non-English-speaking guests with their special needs onboard their cruise ships. The role focuses on enhancing guest experiences through personalized service, special requests, and translation assistance.
Skills & Requirements
Must-have
Intermediate to Advanced English proficiency
Intermediate to Advanced German language skills
Microsoft Word and Excel knowledge
Micros and Fidelio Cruise software experience
One year management experience in hospitality
Two-year Associates degree required
Nice-to-have
Quick and critical thinking abilities
Patient listening skills
Public speaking capabilities
Proactive problem-solving attitude
Passion for customer service
Key Requirements
Intermediate to Advanced verbal and written English
Intermediate to Advanced verbal and written German
At least one year of management experience in hospitality
Two-year Associates degree in Public Relations or Hotel Management
Knowledge of Microsoft Office and cruise industry software