Director, Enablement

Impact

Cape Town, South Africa
Not specified; equity: restricted stock units (rsu...
On-site
Lead teams in technical writing and enablement
Manage managers across multiple related functions
Experience with pendo or posthog analytics tools
Impact.com is seeking a Director of Enablement in Cape Town, South Africa, to oversee Technical Writing, Product Enablement, and Partnerships Experience Academy teams, focusing on creating cohesive, high-quality documentation and training. The ideal candidate will possess leadership experience in technical writing and product enablement within a B2B SaaS environment

Job Summary

  • This leadership role involves managing three connected functions: Technical Writing, Product Enablement, and PXA to ensure high-quality, consistent content outputs.
  • The successful candidate will build a cohesive operating model connecting documentation, learning, certifications, video, and in-app guidance.
  • Benefits include a flexible Responsible PTO policy, up to 12 fully covered therapy sessions annually, and Restricted Stock Units with a 3-year vesting schedule.

Matching Summary

Match Score: 85

Impact.com is seeking a Director of Enablement in Cape Town, South Africa, to oversee Technical Writing, Product Enablement, and Partnerships Experience Academy teams, focusing on creating cohesive, high-quality documentation and training. The ideal candidate will possess leadership experience in technical writing and product enablement within a B2B SaaS environment.

Salary

Not specified; Equity: Restricted Stock Units (RSUs) with 3-year vesting; Benefits: Flexible PTO, wellness stipends, parental leave

Skills & Requirements

Must-have

  • Lead teams in technical writing and enablement
  • Manage managers across multiple related functions
  • Experience with Pendo or Posthog analytics tools
  • Strong systems thinking for complex information
  • B2B SaaS industry experience required

Nice-to-have

  • Experience with LMS platforms and certification programs
  • Ability to operate well in ambiguity
  • High bar for quality and judgment
  • Comfort working with subject matter experts

Key Requirements

  • Experience leading teams in technical writing or product enablement
  • Experience managing managers or leading multiple related functions
  • Experience with Pendo, Posthog, or both
  • Experience in B2B SaaS environments
  • Experience with LMS platforms or digital learning content

Work Rights

Not specified

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