You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure
Job Summary
You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure.
You’ll use CTF (Captured Test Fleet) vehicles, development vehicles, and field feedback to reproduce issues, validate fixes, and ensure robust diagnostic strategies.
In this role, you’ll also mentor newer team members and help scale our issue‑resolution capability as the number of vehicle programs continues to grow.
Matching Summary
You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure.
Skills & Requirements
Must-have
Vehicle Electronics & Software Execution
customer-facing issues identification
data log analysis
issue ownership from discovery to closure
Over-the-Air (OTA) campaigns
diagnostic readiness strengthening
Nice-to-have
proactive issue uncovering
mentoring newer team members
fast-paced launch environments
software application/tool development
Key Requirements
BS in Engineering or 8+ years equivalent experience
5+ years in-vehicle troubleshooting experience
Strong understanding of vehicle electrical architecture
Experience building or using Vehicle Spy scripts
Familiarity with cybersecurity considerations
Hands-on capability with ECU flashing
Ability to work onsite regularly at Milford and Warren facilities