Analista De Control En Tiendas Y Call Center En Tiempo Real

Tigo Media

Asuncion, PY
Real-time traffic monitoring
Call center operations control
Store operational auditing
The role involves managing real-time call traffic and operational states to ensure adherence to planned schedules

Job Summary

  • The role involves managing real-time call traffic and operational states to ensure adherence to planned schedules.
  • Candidates will conduct remote and on-site follow-ups of stores nationwide to guarantee process execution and identify improvement opportunities.
  • The position requires analyzing online data, generating reports, and escalating high-impact deviations to planning and production areas.

Matching Summary

The role involves managing real-time call traffic and operational states to ensure adherence to planned schedules.

Skills & Requirements

Must-have

  • Real-time traffic monitoring
  • Call center operations control
  • Store operational auditing
  • Performance indicator analysis
  • Contingency plan execution

Nice-to-have

  • Data-driven decision making
  • Cross-functional collaboration
  • Innovative problem solving
  • Agile team adaptation

Key Requirements

  • Experience in real-time operations control
  • Knowledge of call center metrics like AHT
  • Ability to perform store audits

Work Rights

Not specified

Tailored Resume

Cover Letter